Drogheda Credit Union Ltd continues to offer best-in-class service for our members.
Credit Unions have earned the number one spot for the best customer experience in Ireland again. Drogheda Credit Union Ltd joins 270 other credit unions across the Republic of Ireland in topping the 2017 CXi Ireland Customer Experience League Table for the third year in a row.
The annual survey asks customers to rate their experiences of 170 brands across 10 different sectors. Over 42,000 customer experiences were evaluated and credit unions again emerged as overall winners, being rated highest for integrity, empathy and for the commitment of their staff. They were also singled out for the powerful bond forged with members - and the fact that the relationship with members was built completely on trust.
The CXi noted in its report that the products and services offered by credit unions are designed with the needs of their specific membership in mind and said that credit unions were ‘the perfect example’ of organisations that ‘genuinely care’ about their members. The report also said the credit unions are one of Ireland’s most trusted brands.
There was a notable gap in the performance between credit unions and banks with the highest ranking bank at 89th!
Commenting on the great achievement, Paul Brassil, Chairman of Drogheda Credit Union Ltd said “We are proud to be regarded so highly across the country for customer experience. We have always provided the highest standard of member service because we genuinely care about each and every one of our members. We have forged a strong bond with our members - a bond that is built on trust. We have always put our members first and we will continue to do so.”
